At Machboos, we strive to provide an excellent experience with every order. However, we understand that sometimes things can go wrong. Please read our return and refund policy below for more details on how we handle issues with food delivery.

1. No Returns on Food Orders

Due to the perishable nature of food, returns are not accepted once the order has been delivered. However, if there are issues with your order, we may offer a refund or credit at our discretion.

2. Eligibility for Refunds or Credits

Refunds or credits may be issued if:

• Incorrect Orders: If you received the wrong item(s) or if the food is not what you ordered.
• Missing Items: If one or more items were missing from your order.
• Damaged or Poor Quality Food: If your food is damaged, spilled, or arrives in an unacceptable condition (e.g., cold, stale, or spoiled).
• Unacceptable Food Quality: If the food is not safe to eat or does not meet the restaurant’s standards (e.g., contaminated food or allergy-related issues).

3. How to Request a Refund or Credit

If you encounter any issues with your order, follow these steps to request a refund or credit:

1. Report the Issue: Contact our customer service team via the app or website within [1-2 hours] of receiving your order.
2. Provide Evidence: Submit a clear photo of the food, receipt, or any other relevant details that show the problem with your order.
3. Wait for Resolution: Our support team will review your claim and get back to you as soon as possible. Refunds or credits will be processed according to the nature of the issue.

4. Refund and Credit Issuance

Once your claim has been approved:

• Refunds will be credited back to your original payment method within [2-7 business days], depending on your bank or payment provider.
• Credits will be added to your Machboos account, which can be used for future orders.

5. Time Limit for Refund Requests

Refund or credit requests must be submitted within [1-2 hours] of receiving your delivery. Claims submitted after this period may not be eligible for a refund or credit.

6. Special Considerations

• If you experience food allergies or other health concerns related to an order, please contact us immediately. We may require you to submit a detailed description of the issue, including photos and other evidence, to process your request.
• In some cases, the restaurant may provide compensation directly, but all issues should be reported to Machboos for further assistance.

7. Contacting Customer Service

If you have any questions or concerns, our customer support team is here to assist you. You can reach us via:

• Phone: +91-76749-05975
• Email: info@machboos.in
• Live Chat: Available in the app/website during business hours.

We are committed to resolving any issues promptly and ensuring you have a great experience with us.